In any relationship, good communication is very important. Especially when we’re speaking about the landlord-tenant relationship. As a landlord, it’s important that you trust tenants to communicate when something is wrong and as a tenant, you would expect landlords to respond promptly when an issue has been flagged.
So, how can you best improve your ability to communicate with your tenants? Here are a few of our tips.
Establish an open-door policy
When leasing the property, it is important to establish communication methods with tenants, letting them know that as a landlord, you can be easily contacted. Whether it’s a question about their lease, a request for a rent payment extension, or an issue with a different part of your facility, tenants should always feel comfortable contacting you.
Having an open-door policy allows tenants to feel valued and appreciated and it ensures that you foster an atmosphere of mutual respect with all of your tenants.
Quickly respond to maintenance requests
We know that being a landlord isn’t easy – and when you’re juggling the dozens of responsibilities property ownership entails, it’s not easy to schedule emergency repairs, or respond to every repair request.
However, a landlord that is unresponsive to service and maintenance requests is one of the primary issues reported by tenants when they’re asked about how they feel about their landlords.
Have different communication options
Different tenants have different communication preferences. Older tenants may prefer to talk to you on the phone, for example – while a younger tenant may prefer to primarily communicate via text message and email.
You should give your tenants a list of different ways to contact you, including a phone number, text messaging number, e-mail, and a full mailing address. Landlords also need to make it clear which communication method you prefer – and when you will answer messages from each form of communication.
Be transparent and honest
It’s important to begin forming a good relationship with a potential tenant from the moment they set foot in your rental property. So, in truth, the process of communication starts when you’re advertising and showing your property.
When putting up advertisements and listings for your property, be honest about its condition and amenities. Make sure that you are truthful about the conditions of your rental property, and that you communicate the expectations you will have for your tenants from the outset. This helps you find the right tenant for your property.
You should also clearly communicate all rules and regulations regarding the lease. This includes expected rent, rent due date, your definition of “wear and tear”, and any late fees or other regulations regarding your property. Make sure the tenant knows what’s expected of them – before they sign the lease. Go through the lease “clause by clause” and explain each aspect of it before your new tenant signs.
Give tenants ample notice
Tenants do not like to be surprised by handymen and contractors, or agents who are showing your property to other prospective tenants. While it is not always legally required to give a tenant advance warning before a viewing, or to alert a tenant about a scheduled repair or service call, it is a good idea to do so.
Have you considered making your home more energy-efficient? Read our previous blog post: How to Make Your Property More Energy-Efficient
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